PBX OPERATOR, SWITCHBOARD

Description

Location: Main Campus
Department: SWITCHBOARD
Schedule: PRN, Varied Hours/Shift, FLEX

POSITION SUMMARY: 

Operate and maintain complex communication systems such as PBXs (Private Branch Exchange) consoles, headsets, intercoms, telephones and other related equipment. Primary responsibilities include receiving, screening and transferring high volume calls to intended recipients (patients, departments, staff, or physicians) appropriately, efficiently and in a professional and courteous manner. Maintain an accurate database of emergency codes, call codes for the organization through overhead paging system, and page code teams including physicians. Manage on-call schedules and contact database. Page on-call physicians as needed through multiple avenues. Functions as an answering service for physicians, departments, and Hospice. Monitor alarm systems, fire panels, generators, surgery gases, HVAC and the weather channel. Communicates information regarding emergency/disaster exercises and events throughout organization. Serves the health system as the main information source and emergency contact. Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital systems. Requires extensive sitting. Ability to train and direct new staff learning process in regards to job functions.

KNOWLEDGE, SKILLS & ABILITIES: 

• High school graduate.
• Accurate computer keyboard and typing skills, minimum 35 wpm.
  
• Ability to assess, problem solve and work in multiple systems simultaneously.
  
• Active listening and clear communication skills.
  
• Good organizational skills.
  
• Ability to perform repetitive tasks.
  
• Ability to work without close supervision.
  
• Ability to make decisions based on written documentation or verbal instructions.
  
• Ability to diffuse customer aggravation.
  
• Able to work irregular schedules including evenings, nights, weekends and holidays.

Preferred experience with a multi-line switchboard/PBX system. Minimum two years secretarial experience. 

WORKING CONDITIONS- ADA INFORMATION: 

 Requires substantial amount of time sitting at a desk. Switchboard Operators are subject to working irregular schedules (including weekends and holidays). At times, due to workload, Swithboard Operators are subject to high levels of stress. Position requires considerable mental effort and logical thought processing. Lifting not to exceed 25lbs.