HOSPITALITY SERVICES ATTENDANT, HOSPITALITY SERVICES
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Schedule: VARIED
Facility: MAIN CAMPUS
Date Posted: Sep 6, 2024
Description
Location: Main Campus
Department: HOSPITALITY SERVICES
Schedule: , Varied Hours/Shift,
POSITION SUMMARY The Hospitality Services Attendant is responsible for anticipating guests needs and providing exceptional service to patients and visitors upon arrival and departure from SGMC Health Main Campus. This includes assisting customers to and from their vehicles, maintaining wheelchair inventory in the Emergency Room, assisting patients into the Emergency Room in wheelchairs if needed, and driving the hospitality cart to pick up patients at their vehicles and transporting them to and from SGMC Main Campus entry ways and exits as required.
KNOWLEDGE, SKILLS & ABILITIES EDUCATION The Hospitality Services Attendant must be a high school graduate or hold an equivalent qualification. A valid Georgia Driver’s License is required for this position. EXPERIENCE The candidate should have at least one year of work experience, preferably in a customer service role. The ideal candidate must be friendly, outgoing, and thrive in a customer service-oriented environment. They must have excellent verbal communication skills and a clean MVR with a valid license. They must be able to assist patients who require assistance to and from their vehicles and must maintain a professional appearance at all times. Strong interpersonal skills are essential, as the candidate must demonstrate the ability to establish and maintain effective working relationships. Additionally, the candidate must possess strong communication skills, enabling effective interaction with patients, employees, and families. The ability to work in a high-stress environment is also crucial for success in this role.
WORKING CONDITIONS - ADA INFORMATION The role requires the ability to tolerate working outdoors in various weather conditions, including rain, snow, sun, and both hot and cold temperatures. Additionally, the candidate must have the capability to lift up to 20 pounds as part of the job's physical demands.
