CLIENT SERVICES TECH, CLIENT SERVICES

Description

Location: Main Campus
Department: CLIENT SERVICES
Schedule: Full Time, 8 HR Day Shift, 8:30 am to 5:30 pm

POSITION SUMMARY 

Arrange for efficient and accurate admission of individuals who receive outpatient testing. Ensures patient information is collected to include testing orders, copies of identification, and insurance cards. Educate patients on hospital policies and procedures. Obtain signatures on Conditions of Admission and initiating the Advance Directive process. Collect and process specimens from inpatients/outpatients according to SGMC laboratory policy/procedures using correct sample identification and sufficient sample quantity for the performance of laboratory tests ordered by the physician who diagnoses. Transport patient specimens from outpatient consumers to the Laboratory. Responsible for accurate entry of laboratory request, patient demographics, and billing information using the hospital’s Lab system and HBOC system. Effectively uses Medical Necessity software to review for reimbursement. Public Relations representative from the Laboratory to the Laboratory's customers. Perform departmental support activities as directed by Supervisor. 

KNOWLEDGE, SKILLS & ABILITIES 

• High school graduate or GED preferred. 
• Certification by one of the following national accrediting agencies: ASCP, AMT, ASPT, NPA, MedCA, NCCT, or ACA is preferred, but not required. 
• Current in CPR. Competence in phlebotomy, general office skills, and medical terminology. 
• Must be able to organize workload, demonstrate good interpersonal communication and accurately spell common words and medical terms. 
• Able to type 30wpm accurately. 
• Demonstrates manual dexterity, specifically hand-eye coordination, accuracy, and attention to detail necessary. 
• Must be able to stand for long periods of time, walking is also involved. Effective communication skills in dealing with the public, physicians and other hospital staff required. 
• Temperament suited to short cycle repetitive work. 
• Prior experience in phlebotomy or medical assistance training preferred but not required. 
• Must demonstrate the knowledge and skills necessary to provide phlebotomy for laboratory testing appropriate to the age of the patient’s seen in their assigned area. 
• Must be able to demonstrate knowledge of the principles of growth and development over the life span. 
• Must be able to assess and interpret data about the patient’s status in order to identify each patient’s age specific needs and provide the care needed by our patient groups (i.e., neo-nate, pediatric, adolescent and/or geriatric). 
• Normal color vision in order to discriminate and verify diagnostic laboratory strains and color dependent test. 
• Spanish bilingual preferred. 
• Must possess a valid and current driver’s license. 

Modern hospital Laboratories with access to patient areas and physician offices. Work activities will include: light lifting (not to exceed 25 pounds), walking, sitting, standing, stooping, bending, twisting and pushing objects. Must be about to operate office equipment, computer terminals and keyboards, computerized lab equipment and an automobile. Must be about to perform CPR.