HOSPITALITY SERVICES RETAIL MANAGER, HOSPITALITY SERVICES

Description

Location: Main Campus
Department: HOSPITALITY SERVICES
Schedule: Full Time, 8 HR Day Shift, 8

POSITION SUMMARY 

The Hospitality Services Retail Manager oversees the daily operations of SGMC Health’s Golden Galleria gift shop and future retail locations, ensuring a welcoming and efficient shopping experience for visitors, patients, and staff. This role manages inventory, cash controls, sales performance, and budgeting while leading a team of sales associates and volunteers. The manager partners with the front desk to uphold the appearance and functionality of the main lobby and coordinates seasonal décor throughout the hospital. They also develop marketing strategies, including social media engagement, to promote the gift shop and uniform shop, serving as a liaison between employees and uniform vendors. Additionally, this role supports health system fundraising efforts by coordinating approved apparel and merchandise sales, oversees an online platform for patient gifts, and assists with hospitality services in the absence of the Hospitality Services Manager. 

EDUCATION 

• High School graduate or equivalent required. 
• Associates Degree strongly preferred. 

• Minimum of three (3) years of experience working with the public in a customer service capacity. 
• Minimum of two (2) years sales and/or marketing experience. 
• Supervisory experience preferred. 

• Ability to manage volunteers, staff, and manage clerical work in a retail environment with potentially high traffic situations. 
• Excellent customer service skills and ability to build rapport with customers. 
• Requires strong written and verbal communication skills. 
• Ability to work within a collaborative team. 
• Ability to operate point of sales system. 
• Understanding of social media and marketing for shop promotions. 
• Understanding of merchandising, creation of visually-appealing store environments, and ability to implement seasonal and thematic changes as needed. 
• Ability to analyze and forecast sales information. 

Considerable mental effort dealing with diverse population. Majority of time is spent standing. Light lifting to 25 lbs. Some travel (5-10%). Moderate amount of walking; wayfinding support when needed. Changing climate of working conditions; air conditioned, moderate noise, excessive foot traffic, and telephone calls.