PFS SUPERVISOR, PATIENT FINANCIAL SERVICES

Description

Location: SGMC Patient Financial Services
Department: PATIENT FINANCIAL SERVICES
Schedule: Full Time, 8 HR Day Shift,

POSITION SUMMARY: 

The Patient Financial Supervisor primary roles include overseeing and supporting the work of patient accounts representatives. Among other duties, this individual is responsible for coordinating representatives’ efforts to resolve complex accounts and ensuring representatives’ interactions with patients are consistent and compassionate during billing and follow-up activities. The Patient Accounts supervisor helps to monitor all self-pay and third-party collection activities for the hospital and its affiliates and serves as a day-to-day resource for representatives. Establishes work schedules, assigns duties, provides instructions, and ensures staff maintain appropriate workloads. Ensures staff are actively and appropriately communicating with payers regarding delayed, denied, and underpaid claims. Assists staff when accounts are challenging, problematic, and/or unresponsive as necessary; escalates critical or ongoing issues to manager. Works with PFS staff to identify overpayments and provide refunds. Works with manager to develop, review, and revise policies and procedures to maintain the efficacy of the department.

KNOWLEDGE, SKILLS & ABILITIES: 

• Associates degree in related field (Accounting, Business, or Finance) or equivalent and experience with advanced knowledge of the healthcare industry, including three years of progressively responsible work experience in healthcare finance.
  
• Certified Patient Account Representative (CPAR) desired.
  
• Must have at least four years of progressive related experience.
  
• Experience with Patient Accounting Systems, Billing & Follow-up, Windows, Microsoft Office preferred. Excel is a must.
  
• Must possess strong problem-solving skills and effective time management skills. Must have strong understanding of fiscal, administrative and clinical systems.
  
• Expected to read and respond timely to emails through Outlook.
  
• Must be computer literate, proficient with Microsoft Office Products.
  
• Positive work ethic and attitude. Ability to maintain strict confidentiality with medical information, as well as other confidential information and confirm to HIPAA regulations.
  
• Ability to carry out supervisory responsibilities in accordance with SGMC’s policies and procedures and applicable laws.
  

WORKING CONDITIONS- ADA INFORMATION: 

Modern, well-lighted, air-conditioned, general office area. Moderate/High stress level. Incorporated within one or more of the previously mentioned essential functions of this position description is the following physical requirements: Ability to sit, stand or walk for moderate periods. Reading of printed material. Listening to customers and staff. Verbally responding to customers and staff. Moderately heavy lifting {0-25lbs.}, reaching, stooping, pushing, pulling, bending, twisting. Population Served: All ages, socio-economic backgrounds. Must be organized, self-motivated, and able to work independent of direct supervision to carry out responsibilities. Able to manage multiple priorities and meet deadlines. Subject to irregular schedule including nights, evenings and weekends. Able to answer work cell phone 24 – 7.